Retail Shipping Policy
Last updated: July 29, 2020
Free Ground Shipping
Free ground shipping* is valid in the U.S. only (excluding Hawaii and Alaska), on qualifying purchases of $99.00 or more in the same order placed prior to the applicable deadline. Oversized or heavy items are not included in this offer.
*United Pacific reserves the right to choose the best shipping method based on price and delivery speed, and alert customers with tracking information. United Pacific reserves the right to change free ground shipping offer at any time.
Next Day Air®
Next Day Air® orders placed Monday – Friday (excluding holidays) after 1PM PST will ship the following business day.
Oversized and Heavy Items Shipping
For oversized and heavy item shipped via UPS Freight or UPS Ground, additional shipping charges will apply. The price varies based on demand, distance, size and weight.
Shipping Options Available within the Continental United States:
Above estimates are for time in transit only, and that they do not apply until the product leaves United Pacific Industries, Inc’s warehouse. Once your order leaves our warehouse, we cannot assume liability for late deliveries.
Please note that we will not be responsible for delivery delays due to unforeseen circumstances outside of our reasonable control such as delays due to severe weather, natural disasters, or carrier and conveyance strikes.
Please accurately provide your address and remember to spell out the delivery street address and city – abbreviations, misspellings, and typos can result in delayed delivery. If you or your customer provide an address that is considered inaccurate by the courier, the shipment will be returned to our warehouse. You will be liable for reshipment costs.
Change your shipping address after placing orders
If you made an error with your shipping address after placing your order, please contact us by email (firstname.lastname@example.org) right away so we may help adjust this before your order leaves the warehouse.
Wholesale Shipping Orders
For all wholesale shipping orders, please visit the wholesale terms & conditions page for more details.
Ship to Multiple Address
We do not offer shipping to multiple locations in one order. To ship to multiple locations, please place separate orders with the shipping addresses. Please note, shipping fees and taxes (if applicable) will apply to each separate order.
We do not offer International Shipping due to the shipping cost and international restrictions.
If you have any questions about this Shipping Policy, please contact us.