UPcarparts Warranty & Returns
General Policy
If you have purchased an item directly from United Pacific that does not meet your satisfaction, or it fails or is defective within that product’s stated warranty period, you may be eligible for a refund or to return that item or to qualify for a replacement item of similar size/style/cost, as far as the conditions and procedures herein are met. Items requested for return that have not been opened, installed or were received damaged must be claimed within 30 days from date you receive the items. Claims outside of 30 days from receipt date are not eligible for return or refund. For all returns you may be asked to provide verification of purchase from United Pacific. Please have your original purchase record / email receipt available before starting a claim. All requests for return require an RMA Number from our Returns Department. Please do not ship back any merchandise to United Pacific without first receiving an approved RMA #. United Pacific cannot be held responsible for items returned that do not have an approved RMA Number or for failing to follow the instructions below. If you purchased the United Pacific item from an Authorized United Pacific Dealer, contact them for help with any return or warranty issue. If you purchased a United Pacific Product from an on-line, 3rd party e-tailer or e-dealer, you must contact them for help with any return or warranty issue. UPI warranty is not transferable and applies to the original installation and purchase only. UPI warranty varies by product and each item’s warranty period is stated on UPI’s product web page. In no event shall UPI be liable for incidental or consequential damages, nor shall UPI be liable for any claims or damages arising out of or connected with the UPI warranty which exceed the purchase price of the products. The warranty does not apply to costs associated with the loss of use of the product, loss of time, inconvenience, commercial loss, incidental or consequential damages. The warranty does not apply to products which are damaged or made defective by faulty or incorrect installation. UPI reserves the right to alter the designs of products without assuming any obligation to modify previously manufactured products and will only replace warrantied products with redesigned products.